I'm more than happy with my purchase of insulation service from this company. Rob was flexible in coming out to my house. He did a quick measurement of how much insulation I currently had. There was some question about the size of my attic since there is a flat roof on part of the house. Rob used the Zillow estimate for the square footage and based my quote off of that. When I voiced my concern that it wasn't that big, he assured me that if the blow-in guys didn't need all the insulation, then they would credit me the difference. Either way, the original quote beat other blanket quotes on Craigslist by several hundred dollars, and way cheaper than going through Home Depot/Lowes.
The day came and the insulation guys were right on time. They were polite and finished the job in less than 45 minutes. As they were packing up, I asked about if the attic indeed covered the entire house. We did a quick walk through and they said that it didn't where the flat roof was. They didn't realize this since they said that for some reason they still needed all of the insulation that I was quoted for and couldn't quite figure out why that was. They readily knocked off a couple hundred dollars to make up for the confusion without me having to throw a fit. The only other thing was that they didn't clean up the few leftover pieces on the ground by the attic access like Rob said they would, but this wasn't a big deal. It took me a whole 10 seconds to vacuum it up.
Before the guys came out, I started off with 4 inched (R-11), but now I'm up to code. It's been a few weeks now and I've noticed a big difference in my house. My house stays cooler and the AC doesn't kick on nearly as much as it used to. I used to suffer with the house at 80-85 degrees over the summer. Now I am comfortable at 76-78 degrees for a slightly lower AC bill. It'll definitely pay itself off in the long run. I will use this same company again when I decide to insulate my rental property.