BAD service is so rampant nowadays it is disgusting. I called near the end of August to have power connected on 8/29/14. Of course they requested a $250.00 deposit, even though I had had service with them before and always paid on time, but whatever (it had been a few years).
I called back on 9/2/14 to disconnect because it turned out I was not going to be moving to the location (nobody was at the location at all during this time either so there was no power consumption). I was told it would be disconnected and they confirmed the address to send my deposit back to. The associate stated 7-10 business days. After 10 business days I called back and was told they got confused and didn't realize I had actually disconnected service, they thought I was transferring it. Ummm ok. Not sure what happened to the entire conversation I had with the previous rep DISCONNECTING SERVICE AND GIVING THEM MY FORWARDING ADDRESS IN CA FOR THE REFUND. So, I was told it would now be processed and take 14-21 days. Ok. Annoying but whatever. After thinking about it, I decided to call back to see if they could bump up the timeframe since the issue was on their end. The associate assured me it would mail within 4 business days. Ok. Not sure why the timeframe keeps changing. I wait 4 business days and call once again just to confirm the it was being sent out and was told "yes it went out on the 23rd" (which was indeed 4 days after my last call). Here we are, 4 more business days after the refund allegedly mailed out and still nothing. I send mail from CA to GA and it takes at MAX of 3 business days. Not sure where these refunds generate from that would take longer than 4 business days. Pretty sure it was not sent. So here I am, on hold, 51 minutes later and haven't even spoken with a live person. Pathetic. Oh, and I found out my deposit would be short $40 because of fees. I feel sorry for anyone that lives in an APS only location. I had SRP for a few years and had absolutely zero problems with them.