Kevin seems like a nice guy. However I think he is either overwhelmed or just has really poor customer service skills. When I first called him Monday of last week, I was expecting him to come out and give me an estimate for installing a new high efficiency pump, a new light fixture, not just a bulb and repair my leaky backwash bulb. He told me he had established pricing for all of these repairs. I found this rather odd as he had no idea of any variables that he might find after he got there. The estimate was for $1800, not a huge amount but I was expecting customer service commensurate to the opportunity. I reluctantly agreed to have the work done. Kevin said that he was pretty busy and would get back to me regarding scheduling. Once again I had to initiate a call to him. I spoke to his answering service at 9:30AM on Monday of this week and the person that I spoke with told me she would get a hold of Kevin right away. I got a call back at 2:30 PM telling me I was on for today April 1st. Kevin called me at 9:15 and told me that I was on for today but he first had to drive to Eloy, AZ to do a warranty repair. He would call me later when he was close to my home. At 2:30 I finally called Kevin and asked about his ETA. He told me that yes he was back in town but, he was installing another pump and would be at my house next. Frustrated I said to forget it as I thought he was unreliable and unprofessional. Choose this guy only if you don't care when or if your repair actually happens. The previous reviews seem to show a petty strong trend of unreliable behavior.