1st time shoppers and now life time supporters. :-) The staff was enthusiastic, friendly, knowledgeable, and very welcoming. The shop had been around for 25 years and they make a great majority of the leather items right there in store. We purchased two leather vests and they even added the link chain on the front free of charge. Thank you so much for that. The store is well lit, clean and organized. It most definitely does not feel low rent or seedy. We've already made plans for a second trip very soon. Thank you Lady C for creating a place where two different players can both find things that suit them.