The restaurant is clean and nicely decorated. Service is slow. Our most recent visit was on a Monday evening. Although there were only four tables occupied, it took the three people at the counter a few minutes to figure out where to seat our party of three.
The first time we went we shared the bruschetta appetizer which was lack luster. My husband had the calzone which he enjoyed very much and I what is basically capellini pomodoro although they called it something else. My pasta was very good but a bit pricey at $16.95 for cappellini, tomato, basil & garlic.
During our second visit, I ordered the Caprese salad which was $8.95. Imagine my surprise when what appeared on my table was the bruschetta topping from last time with a few slices of mozzarella cheese on top. the tomatoes were soggy and swimming in liquid. Our daughter ordered the kids spaghetti, no meatball. Her spaghetti arrived with a giant meatball on top, this was probably done to add some flavor as her spaghetti sauce had no flavor or spices, it was basically tomato sauce. My husband had the calzone again and liked it.
I am not generally a fan chains, but I would definitely pick the Olive Garden up the street over Baci.