I booked a furnace tune up with Just In Time for the following day.The receptionist who has the personality of my left shoe called at the time of the appointment and said they had "15 people call who had no heat " so they were no longer doing tune ups that day ( it was well above freezing outside).I had to leave a message to cancel the new appointment I made for next week because now she wasn't answering the phone.I canceled and booked with another company because I was afraid she might not be the only one there with a bad attitude.