Use this company a few times in the past and had them even build a supercomputer from my office. I stopped in and saw them and made an appointment for the following week to drop off one of my computers for a check up. I was called out of town and wasn't able to make the appointment.A few months later I brought in one of our PCs to have it looked at and they wanted to charge me $85 service charge for the appointment I missed before they would work on my computer that I just brought in. I wouldn't call this a neighborhood friendly practice.