This place was to do my wedding cupcakes. Unfortunately, (or fortunately for me anyway) I ended up cancelling my wedding. I called the place 4 months in advance to cancel my order. I called for a couple of days straight and could only get the answering machine. which said they were closed for vacation. Eventually I left a message informing them my wedding was cancelled and I needed to cancel my order and requested a return call. Upon their return from vacation, I was told because I did not leave the message within a specific amount of time, I was going to be charged a percentage of my order total. I was really put off by that, especially because they were on vacation anyway. It's not like they were in the kitchen making my order 4 months in advance. But, whatever, if that's what I signed in the contract, fine, they got me.
Now, here's the kicker!!! The lady asks me, "why did you cancel the wedding?" I reply, "That's none of your business." She then asks me, "well, do you still talk to the man?" Again, I reply, "That's none of your business." She says, "well, we need to know because you are required to submit to us a notarized letter stating that you are not getting married to each other and you have not signed a contract with another bakery." You have got to be kidding me!!!!! I did it only because I did not want them to charge me anymore money. I will never go back to this place ever again. Brides, stay away!!!