I called to have my water heater serviced, as I didn't have any hot water at the time & needed help sooner rather than later. Living in Sun Prairie & semi new to the area, I thought I would reach out to Cardinal instead of the name I was given when I got my new place. The receptionist that answered the phone was incredibly unhelpful. She didn't answer with a polite 'hello, this is so & so, how can I help you' it was 'yea, can I help you', we sat in silence for a good minute. She didn't even give a name. When she asked for mine I had to say & spell my name a good 6 times for her. After she took all of my information & everything she needed from me she ended up telling me they wouldn't be able to assist me. It was truly disappointing that the first person I was in contact with at Cardinal ruined any positive opinion I had of the company & ruined any future business I will do with the local company. I contacted else where and they were more than happy to assist, customer friendly & fix my problem ASAP.