If I could give Cox a rating of zero stars I would! The worst customer service I have experienced as far as an Internet Service provider. I called to make a payment so I dialed the main 800 number but because it was not for Residential Internet Service I was given a number in the automated system to dial. Whatever happened to automatic transfer of phone calls? Then when I try to make a payment they say I will be charged an extra $10 if made through a representative? WTF? Canceling service as soon as I can.