The one store at the mall that I can always feel comfortable walking in to kill time. I love everything about bookstores (yes I know it's a large corporation and that there are smaller bookstores around the city that really have their own charming atmosphere about them), I'm a huge fan of reading and any one that feels similar will find it hard to resist the exciting anticipation of getting the chance to flip through and smell (yes I said smell) new books about almost anything under the sun that you could want.
I've had hit and misses when selecting from the "Heather's Picks" Section and I always enjoy going through their "Staff Favourites" as there's always something interesting under that list.
If you're a frequent buyer, I recommend the irewards membership but only get it if you're certain you will spend a certain amount on books (and not magazines though). If you do happen to get the membership, they still allow you to return the card back with your $20 having subtracted any discounts you might have received with it (aka if you had saved 50cents on a purchase and then decide to return the card, you will only get $19.50 back),
It's also nice to see free wifi even in the Starbucks here.
It does not get 5 stars simply because I do think a lot of the items are overpriced and they really could do with a better stationary (and the likes) section since while everything there is very pretty, not a lot of practical options to choose from. Great for gift ideas though.