I am very happy with Troy. He arrived on time, was friendly and thought his fee was reasonable. He fixed my toilet and left no mess. I am also pleased Thor does heating & AC too as I have not yet found a trustworthy guy for that. So, what more can I ask? He was extra careful to close my door securely each time he went in and out because he didn't want my dog to get out. That was the clincher for me... Thor industries is my guy for plumbing and heating/air conditioning from now on!