Nice staff, but definitely wasn't all that...Don't get me wrong, it was quick; but definitely not the most painless. It did seem to last longer than some other waxes I've received. I do appreciate them getting me in on the same day, that was definitely a plus. They give very affordable Brazilians especially if you are a first time customer (50% off with coupon). But she missed a spot o_O. That is a pet peeve of mine so they lost 1 whole star from a solid 3 with that. I guess I'm just super spoiled with my Brazilian Waxes from Bliss.