I was cheated by this dealership during a routine inspection. Specifically, they refused to pass me for inspection because of a small crack in my bumper, even though they readily admitted that duct tape would moot the issue. They also failed to explain how this was a "hazard" according to the PA Code and, desperate to sound legitimate, came up with the excuse that the "hazard" was the risk of a pedestrian scratching their leg if they bumped up against my car. Of course this is not the intent of the law. After admitting duct tape would moot their concern, they then made something up about a "bracket" under the bumper that needed to be replaced by their body shop, even though they had just told me that the bracket was fine.
I have since gotten opinions from three different mechanics and one attorney. Cochran was wrong, everyone agreed.
Now, what is worse, the scratch in my bumper was made worse by Cochran. In trying to look at it, they bent part of the cracked bumper back and weakened the plastic. While I could have just lined it up and glued/taped it in place, I may now be out a large sum of money because they made it much worse. I have pictures before and after.
In short, avoid this dealership at all costs. My frustration is only aggravated by the fact that I purchased my car here and now have a [worthless] warranty.
Edit (reply to Cochran's response below): I have contacted Cochran directly and never received a response. After posting this issue elsewhere, I received a message that someone would follow-up with me. No one ever did. There seem to be an eagerness to provide pro forma responses, but not to actually address concerns.