I love the food, but the service always seems annoyed. Second time I've been in and had this type of service. They close at 10pm, and I was there at 9:25. The cashier asked if my sandwich was cold or toasted, the mgr/person giving direction barked, "cold!" I wasn't given the option to toast my sandwich, and when I mentioned that, the cashier said that it was too late to fix. He asked if that was okay, but he already told me it was too late. I was really put off by the lack of concern by the mgr/person giving direction and the cashier. I just gave up, because no one else seemed to think that was an important part of service. I won't be back. As I walked out, I asked the cashier if he thought that was important, he said, "Well, I don't know, because I don't eat here." I said, "Really?! Well, it should be, because you WORK here." Unbelievable.
***Update***
Management reached out to me to apologize for this experience. I appreciate that gesture to rectify and correct the customer service issue. I will be back! The food is so good! Thank you!