The two women arrived exactly on time. I paid for 2.5 hours but after 2.25 hours they were gone. They did a good job. My only complaint is I would have liked to have seen a little bit more cleaning on the baseboards. I hired a cleaning company because I have been having some back problems and getting down to do the baseboards has been difficult for me. I'm definitely going to use this company again but this time I will be diligent in making sure the ladies are aware of my wishes for the baseboard. Other than that, they did a good job.