I do all of my underwear shopping here, but today they really get an "F" on customer service. Sent my husband this morning to pick up specific panties for me, at 10am when they are supposed to open. He waited outside till 10:30 with no one in sight and no sign on the door. I finally reached them them via phone at noon and they said the power had been out. I asked if they could please set aside the items I had sent my husband to pick up, so that when he had to return, he could just run in and pick up. They left me on hold for awhile only to return and say they would not do that because "my purchase $$ amount was not big enough to have one of there staff grab the items from the floor for me." Hmmm... I guess their customer service depends on how much $$ your transaction will be. Bad business ladies!!