Since they don't have a page for the Glendale station cough Hole In The Wall Station. So I haven't traveled out the Glendale one but have been to the Phoenix Station which is a better one than Glendale. Anyways, got here at 6:10AM, station doesn't open until 6:30AM ..waited until the guy to show up. He was more dressed in Nike shorts and black shirt, something unusual with the rest of the GreyHound Stations. He said my bus was delayed by an hour 55, so the bus hadn't left from where ever it was. After he told some people, most left to go to Phoenix Station but I stayed and that's when he disappeared from the desk. He just surfaced back to the desk at 8:28AM after about 3 people just standing there trying to figure out where he is. I tried to ask him and since I didn't get him, I tried to get GreyHound on the phone which is IMPOSSIBLE because a REAL agent won't pick up unless it's purchasing a ticket. (It's a shame it's almost impossible to get a live person on the phone) so the guy on the phone told me he didn't see a delay and gave me the number to the Flagstaff location which isn't even open until 10AM. Finally, the guy comes back after people were waiting in line and I ask him was there any word/update/ETA. He didn't know what the ETA meant but that's ok, however he was clueless saying he didn't know. The phones been ringing off the hook since opening and it seems like he was ignoring them. This place deserves a one star. I know Greyhound runs on their own time because well it's a bus but at least give an update or something. I've never really experienced such a big delay and I've road the Greyhound cross country to make a gig on time in Chicago from Tucson. All good experiences until I come to this hole in the wall.