Dear Janny, I am the mother in law of Heather Helton/Reay. I'm sure you are receiving many bad reviews because of the missed appointment on Friday September 30th. to apply your makeup skills on Heather. I cannot tell you the stress and anxiety caused to this bride on her special day and leaving her to scramble to find someone to apply her makeup. Kudos to that individual for showing up. You being a professional in the beauty field are well aware of the importance of this occasion. How could you not know this would devastate the bride?! You saying your phone broke down is not an excuse that is acceptable. Professionals find a way to keep their commitments! I read your response indicating you had phone issues. You didn't even make an attempt to contact her the next day and even today, is your phone still broke? Just saying you will refund her money is not the point, that is the easy way out. When you lie about why you didn't show up, you will get caught in those lies. The bride deserves to hear the truth of why you didn't show up for the appointment. How you can say your a professional at this point is truly wrong. Future brides please be aware of this incident and reconsider trusting this makeup artist for your wedding. She is obviously good at her art because my daughter in law would not have chosen her to begin with. The other important part of being a professional is the trust people put in you for providing a service and in this incident you proved you cannot be trusted. Janny please tell us the truth .........I gave you 1 star only because I had to! Jody Reay