I waited for my third visit before writing a review in the hopes that some kinks would get worked out. I'd rather give them 2.5 stars but since that's not an option, I'll round up for potential. It's discouraging arriving at the hostess stand and being told it's a 45-60 min wait when there are clearly a number of open tables in the dining room. I'm assuming this is because they are short staffed and want to be able to give diners their full attention. Unfortunately, the service is still really slow and the quality isn't consistent. In my recent (last Friday) party of 4, 3 of us ordered burgers served with fries. We received 3 very different versions of fries--to my left was old and browned fries served as a very sparse portion, across from me was a scorching hot and maybe not fully cooked but large portion and I had fries that looked perfectly done but were cold and bland. With that said, I'd still order the Fiesta Burger again.
As others said, the ambiance can't be beat and it's a prime spot to watch the barges and party boats. The local beer choices are also positive--I love Fat Head's Trail Head and always feel better ordering it since some of the proceeds go back to the Metroparks. The outside fire pit and fire place are really nice features. I'm okay with cutting them some slack due to it still being a rather new operation but I hope things improve sooner rather than later. It's a great place to bring out-of-towners and with the holidays coming up, I want to be able to show off this gem to my visiting friends.