I was looking for a Christmas present for my mom. I brought in an old LV purse because I wanted something similar but slightly bigger. It was busy but I thought the sales associate were friendly and helpful. I had 3 people helping me find the right bag - and within two minutes I found my mom's purse! I like Holt's return policy - makes shopping less stressful. And I don't want to keep a purse that my mom might hate. I doubt I'll return often - only because the prices make this a special occasion place.