Despite the place being spacious and beautiful, I did not have a relaxing time at this spa. Service was poor as there was a lack of communication. They seemed to laugh or outright ignore any suggestions or pleas made. There was no effort made to learn my massage preferences and when my nails were done, they vaguely pointed me towards the drying area. Did they expect me to turn on the dryers with my wet, polish-caked fingers? In fact, that's what I had to do, ruining my nails in the process.
That said, their more deep style of massage could be enjoyable at times. The same couldn't be said for the manicures and pedicures, where they twisted and yanked your fingers and toes. After the horrible manipedi, I requested a different woman for the massage... I got the same woman for the massage and had to talk to the receptionist again.
Also, as people have said: long wait, little staff they have are rude and borderline violent, and this was the worst spa I've experienced.