If you are looking for a place that would meet the needs of different people in a large group setting, this is a great place. They provide expensive bowling with cool tv screens, a dance floor, mini arcade and pool. My first time here was a few months ago when I was invited to a birthday party in the VIP area of the bowling alley. The service we received was horrible. My friend who had spent the money for her husband's birthday was very upset and mentioned a few times that it was a complete waste of her money. In fact, we didn't receive any kind of service - while our waitress was somewhere else, the guys ended up going to the bar and getting all their drinks that way.
I think this place has a cool concept and I wouldn't rule it out completely but I definitely think they should teach their employees the basics of customer service.