Originally, I came here with a Groupon. I couldn't receive the whitening kit because I had a lot of cavities, which I had assumed as I grind my teeth at night and assumed that made them susceptible. I wanted to address my teeth even though I was a poor student at the time so I signed up for their insurance plan.
Not a lot of things seemed to add up with their insurance plan. I was starting to feel like I was being scammed. I spoke to the supportive staff about my concerns due to the difficultly having a moment with the dentist because he's moving so quickly in between patients. The dentist also calls every female "angel" or "sweetheart", not my preferred type of professional to speak with.
The supportive staff here is amazing and take time to hear your concerns. Since those discussions the office has truly turned around. I am out of school and working, with dental insurance now, and have chosen to stay with them because of the supporting staff. I feel that this office struggled in the beginning but has been responsive to feedback and since is a comfortable place to come to.