Sierra LLC Air Condition & Heating just completed a repair and maintenance visit at my home. My furnace drain line became plugged from dirt and grime dropping down by flue into the furnace. I contacted Sierra late Thursday afternoon and they were able to schedule a repair visit for first thing the next morning.
Darrel O arrived within 20 minutes of the morning call that he was in route. The appointment was for 8-12 on Friday morning and the appointment started just after 8:30. Upon arrival, Darrel introduced and identified himself. He provided me with background on himself, identifying his total experience and employment with Sierra. Darrel's manner was professional and he completely reviewed the work that he would perform and outlined how my heating and cooling system worked, before embarking upon the repair. His purpose was to ensure that when he reported on the situation in my furnace and drain line, we would be starting from a common position. Having little furnace and heating experience. It was a great way to start.
My emergency problem was a plugged line which arose from materials falling through the ventilation pipes of the furnace. Darrel cleaned and tested all vents, pipes and drains that were necessary to eliminate the current problem and prevent any near term future issues. He checked the furnace pipes and connections. My second issue was that my supplemental air circulation controller's display had ceased to function. Darrel made a recommendation to replace the equipment and installed the new equipment in a timely manner.
After completing that work, Darrel presented alternatives for us to consider regarding future preventative maintenance visits and services that were available. If we elected to sign up for the annual maintenance program, Darrel would perform the seasonal maintenance on our air condition unit and exterior heat pump. We like the price and especially the convenience of having the work completed at this time, avoiding scheduling a second near term visit. The inspection and preventative adjustments and other work was completed in a very prompt and professional manner.
The heating and cooling system was fully tested while Darrel was here and the system operated just fine. Darrel completed his work in a very thorough and timely manner.
We are extremely satisfied with the timely repair, installation and preventative maintenance work which Darrel and the Sierra team provided to us. We felt we received great service for a very reasonable price.