I don't think you should expect to go to any autoshop and be in and out for any type of maintenance. What I loved about this location is I scheduled my maintenance online at the time that was convenient for me , dropped off my car for brake and rotor repairs. The general manager serviced us at the register & informed us before we left that there will be a $40 mail in rebate we would receive , on top of that there was a printable $40 off coupon as well on the direct website . I didn't keep track of the time it took to complete the repairs but I do remember I thought it was fairly faster than I expected because I wasn't done with my other errands before they called stating my car was completed .
I gave PEP boys five stars because the service was friendly, fast , and I loved the discounts . My brakes are better than when I first purchased my car .