I'm giving them 1 star....well, because, I have to. However they do deserve the 1 star because of the location. Arrowhead is such a built up booming place, and I have always gone to the original Scottsdale location and Arrowhead is SO much bigger! With so many outdoor fun games for kids and adults. When we walked in we were all discussing how this was DEFINITELY going to be our new spot since I just moved the the BEST SIDE aka the WEST SIDE and we could use a fun place for us girls to spend Sunday Funday.
PFFFFTTTTTT well thats not happening! Unless all we want to partake in is their game activities and our own bottled water. Service? Hello? We were there on a quiet evening. Probably 3 other tables of patrons were there. It took about 20 minutes to get our adult beverages. Our complimentary chips and salsa: stale saltless chips and a tiny plastic container of salsa. Maybe times have changed but I dont recall Scottsdale location being so stingy with the salsa. Thats ok though, because the chips sucked so bad we didnt even finish the salsa. Thats their game plan i guess? I ordered the cheese fondue (that took 30 minutes to come out.) although the plate it came out in was burning hot, the cheese was not. Trying to get refills of drinks (water and margaritas) was difficult. Our waitress was nice to us but SO inattentive. Our meals (Salads!) still had not come out 50 minutes after ordering. NO exaggeration.
Finally we had to ask for a manager, which I hate to do. He came out (with the salads, which he tried to deliver to another table first, and both salads didnt have dressing with them)
We complained about the stale chips and the fondue. He was fumbling over his words but apologetic, and his eyes were very glassy and pink. Hey...maybe Im being judgmental but I'm putting together a theory here.
he replaced the chips with a new batch of stale chips. And brought out a new warm fondue. And salad dressing. He apologized again and gave us a few "Free Appetizer" cards (which I will not use at that location!) and gave us a credit on our bill.
You would think asking for the manager would make our waitress a LITTLE TINY more attentive? Nahhhhh why bother with us now? LOL
After that it took some time to flag her down for our check so we could leave and get beverages somewhere else.
It would take new management and staff for us to attempt to give that location another try. Why bother though with so many other options in the area.