Made an appointment for a transmission fluid exchange using their website for New year's day. Was impressed at the time that they were open. My appointment was confirmed and reminded the day before. So I drive my car there and the whole dealership was closed. No signs posted or anything. I'd be less upset if I was the only one there but there were a couple people trying to drop off their cars as well. Such poor customer service, it's okay to be closed but they really should have warned customers or posted something on their website about it. It's this lack of quality service that ensures me or anyone I know will not be using their services.
What a disappointment of a location for one of my favorite car companies.