I have always found a great selection and in the past have been greeted promptly upon entering each department. I must say though, that the last several times I have shopped at NM I have been less than impressed with the customer service. This holiday season I have been to the shoe department, the fragrance counter, various cosmetics counters, and the David Yurman jewelry counter. DY and La Mer were the only place where I found a sales associate without their nose inches from a mobile phone. It is my understanding that each associate has a "company phone" which they use to contact clients and do various work related tasks. However, it is VERY off-putting to be physically present in a store and being made to wait while the associate finishes a text message or email. I completely understand NM wanting to stay abreast of current technology, but there must be a more professional way to do so.