The reviews don't lie on this place. I personally don't deal with Firestone usually as I do a lot of my own work or find otherwise. However, due to 2 flats since moving to Phoenix a few weeks ago, hearing and reading about them, a future alignment and typical balance/rotate, and overall excellent customer service I will recommend them to anyone that is in need.
They have a great deal on alignments going on which is the one thing I can't find a good mechanic for due to equipment evidently. Dealerships will charge you one time for the price of Firestone's lifetime fee on alignments. Once again, they are great on customer service and are very cautious of their work and "customers' requests", lets just say.