I will echo the horrible customer service mentioned in several reviews here. On my most recent visit, I found an item I wanted to purchase and walked up to the till, where two cashiers were ringing up two transactions. As one of the purchasers finished and walked out, that cashier looked at me (and the one item I was about to purchase) and proceeded to wander over to the fitting room to have a casual chat with the fitting room attendant. As another customer lined up behind me (with several items in hand), the cashier looked at her, greeted her by name, and said "I can take you over on the other till." I informed the cashier that I was next in line, at which point she rang up my purchase without a word.
The merchandise is way overpriced for a consignment store (i.e. 60-70% of the original retail price compared to 30-50% for other consignment stores in town), and neither the selection nor the condition of the merchandise justifies this. On my last visit, I found five items to try on, and upon closer inspection in the fitting rooms, 4 of the 5 had noticeable stains, rips, sticky zippers, etc.
It's worth it to pop in twice a year when seasonal merchandise is discounted by 80-90%, but otherwise I avoid this place.