I have been to Giordano's - Arrowhead three times now. The first two visits had horrible service. However, I was contacted by the manger of this location and she heard my complaints. I am happy to say that my last visit was much improved. We stopped in for lunch today around 12:00 and were seated promptly, and less than 5 minutes our server came to take our order We ordered the thin crust pizza and it took about 25 minutes to arrive. The server did an excellent job checking back with us frequently. Thank you Vicki for taking the time to address our concerns, and as demonstrated, working with your staff to improve customer service. I highly recommend that if you had tried Giordano's and were frustrated with the slow service, that you try it again. It appears that management had taken great measure to improve this aspect.