Everyone here has been great, this is one of the best businesses I've ever worked with.
My Mustang was smashed into by an SUV and $11k in damage was done to it. The offender's insurance company has been a huge headache, trying to weasel out of paying for anything they can. Everyone at Impact has been going out of their way and trying to help me as much as possible. They really have your back!
Above & beyond points include:
- When I dropped it off on a Friday, the front desk girl made a point to call Sketchy Insurance Co and tell them it was now considered non-driveable, so they wouldn't try to get out of paying for a rental for that weekend + shortened Thanksgiving week.
- When I wanted to see the final estimate, the owner himself spent 15 minutes showing me my poor torn-down car and explaining every piece of the estimate.
- JJ calls frequently to tell me the status, and was even calling daily when he was arguing with Sketchy Insurance Co. I knew everything that was happening, total transparency. He made sure I got Ford parts, instead of the after-market crap the adjuster wanted. I've been having a lot of issues with them concerning the rental vehicle, and he's called them himself a few times to try to get them to extend it.
If you get in a wreck, this is the place you want taking care of you and your car.