I heard about Nam from a friend who has come several times in the past. He highly recommended their special platters which includes a choice of meat and comes with rice paper, vegetables and toppings. Upon submitting our order which included the special (for two people) and their 5 spice pork belly sandwich we were notified that the special was unavailable. Our waitress asked us to modify our order as the specials could only be made by the owner. I was confused because the special consisted of other items on the menu but understood that perhaps there were certain things unavailable. Quite frustrated we decided to order two bowls of pho (note the same kind) and the banh mi. We were then told that the banh mi was also unavailable (although she did not tell us this earlier). Moments later we spotted that the special we wanted to order arrive at an adjacent table. We waved the manager over and asked her about the special. She then told us that some specials were available including the one we originally ordered. At this time one bowl of the pho had arrived and it was too late to change our order. It took another 10 minutes for the second bowl to arrive. One would expect the manager to take pride in their business and to show some goodwill but we were surprised that we didn't even receive an apology. Aside from the customer service, the pho itself was mediocre and the portions we received were considerably less than what we have had at competitors.
We were very disappointed at the overall experience and will not be revisiting in the future.