We placed an order for 12. Picked it up, get back to find 3 orders missing. We called back and they let us know it was sitting there and they would remake the order. Picked up the replaced order and they wouldn't allow a refund, they said they could give us $20 but the 3 sandwiches totaled over $30. The remade food was not even correct, once again. They were not busy and not very nice. I've been a Panini's fan for 20 years now but will not be visiting this location again.