I hired Heidi's for my wedding reception in April. This company fell very short of my expectations and I would not recommend them to anyone. I thought a well established company in the Phoenix area would be more professional and knowledgeable, but this was not the case. Heidi was very belittling in our meetings and told me my ideas would not look good. We ended up going a few thousand dollars over budget but Heidi told me it was worth it. I was extremely disappointed with the customer service at Heidi's. The sub par service started when Heidi went out of town a week before my event without notifying me while we were in the middle of working out details over email. I was forced to work with her assistant who had absolutely no knowledge of my event. I soon learned she was contacting the event coordinator at my reception site trying to figure out the details of my rentals and floor plan instead of calling me. I felt it was very rude to take up the other event coordinator's time because of the lack of knowledge and communication within Heidi's company. The day of my wedding Heidi's staff arrived late and was not finished with set up when guests were arriving. I was never introduced to the server who was serving the head table and my husband and I were not brought drinks again after the first one. We actually never saw that server again. I was also never introduced to Heidi's assistant who was supposedly coordinating the staff. The majority of the staff was sent home before my event ended and clean up didn't begin until after all guests had left and was not finished by the time we were supposed to be out of the venue. My family did the majority of take down and clean up. I almost lost my deposit from the reception site because of Heidi's staff being so slow at cleanup. After my wedding, I emailed Heidi with my concerns and was told they would get back to me. Four months later and I have heard nothing from them. After spending thousands of dollars for Heidi's catering and event services, I am extremely frustrated and disappointed. AVOID THIS COMPANY AT ALL COSTS! There are so many other great catering companies out there that I wish I would have used instead.