Andrew is a liability to your staff. He treats guests like dirt. As a resident I golf at least 2-3 times a week. Bears Best, Rio, are my home courses. I've played TPC at least a half dozen times. 11/3 I played and had future tee times for 11/5 upon receiving an email that rates dropped to $55 for 48 reservations I asked on 11/3 @ 8am if I could cancel my exsisting tee times and rebook at the lesser rate. Leanne was helping me just fine, Andrew over heard the convo and jumped in front of Leanne and said "No" I asked how come? I'm with in the 48 hour window? He looked down at his pc and I proclaimed "please"? He looked up and said "not becasuse your begging, only because you made it within the 48 hours" BLEW MY MIND! And he wasn't kidding... I said straight away, asking please is not begging it's being polite. Please usually always helps. Leanne was embarrassed and turned to oraganize papers. I left and played my 5 hour round that day which was very slow. I showed up 11/5 Saturday I invited my friend for his birthday. Not on the property for 5 min as I'm addressing my cart. Who flies out to not greet me, but to interrogate me..Andrew!! Not the guy I wanted to see. Asked me if I was playing, my clubs were in the cart, I said yes. Asked me if I had a polo shirt. I replied yes, (I was wearing a t-shirt that said "Yankees suck" to joke on my friend on his arrival before we started. He noticed I had a bottle of water and 6oz of what was left of my protein shake and said you can't bring those in here we sell that. Which I understand, but it wasn't a case a beer, rock stars, jersey mikes, etc. it was water and my protein shake. I would of finished in the car if it was that big of deal. I asked him why he was like this and that I didn't appreciate him the day before. He said he didn't remember, "service staff don't forget incounter as we did" He replied that his GM Dave told him to approach me. Not on second passed as new golfers carried in coffee thermoses and water jugs. "Awesome"! At that point I was done with Andrew. I went to the practice facility, but was then quickly approached by Mason. Mason decided to revisit the situation with similar arrogancy. Then he told me to put my polo shirt on while on the practice facility. Andrew never said I had to put the polo on until I started my round. I tried to explain the purpose of the shirt and it was only for the arrival of my friend in 5min. The rest of my clothing is all Adidas 3 stripe, ping, etc. not blue jeans, flip flops, and John Deer hat, at this point I just put my polo over it and wanted to hit balls. Nope, now I was approached by the Gm. What a day so far. I felt like I was being treated like a bum at a country club that walked in off the street for a glass of water.
The GM however took a passive way of listening to my story. A correct way in my opinion on resolving any onsite issues. I explained my incounteres with both staff and my reasoning for being upset today and last Thursday. I also explained that I too am a GM in the hospitality industry restaurants on the strip. But by this time it was far to late to right this begging of my day. Andrew's arrogant attitude was repulsive, and the cashier noticeable cowarded away when he jumped in. Mason's not any better, Joe the starter great assist! Bag drop guys awesome, btw one a huge yankee fan and the others not, all loved the shirt joke that never got to happen the way it was intended to. GM understands his job and how to proactively listen to guests and offer solutions to satisfy all parties. This didn't happens for his staff was not on board. As Gm our hardest jobs are motivating and mentoring our staff to act as we would in all situations. To treat our establishments as it was our name on the building. That's my biggest challenge everyday. Guests are usually easy. Because I'm in this industry and my daily routines start by looking at revenue numbers, labor, future business, and then is followed by checking all social media outlets, yelp, trip advisor, etc. I only would expect the same opportunity to fix this issue, before someone would post a negative experience such as this on a platform that never goes away.
TPC motto is to make you feel like a PGA pro. This was no where the case.
Update:
7 days have passed with no response to my survey and displeasure with TPC.