Terrible on all accounts. They were doing a special for a month on their unlimited car wash pass. I decided to do it only after confirming that it was for one month only and that I wouldn't automatically be charged. Well, the following month I got charged for a second month anyway. When I tried to call the number on their website no one ever answered and I could never get a hold of anyone. My credit card company ended up taking care of it for me. As for the car wash, it didn't get my car as clean as I would expect. I won't go back, and don't recommend it.