No one answers the phone here when you call to make reservations. .I had a Groupon for 6 ppl..the day b4 the dinner I called back to Osaka to confirm, since no one returned my call. Talk to Raquel..confirmed for 6 ppl @7pm on 4/14/16. Had an ex-co worker tell.me they were celebrating things too,if I'd like to come,if already had reservations. We 3 way Osaka to ask about the Groupon deal and if we could sit together and split the checks. The man on the phone gave the phone to another woman..this,woman, was rude as hell..i asked some questions and about my reservations,if which she told me,i had no reservations . I try to reschedule with her while another party was on the phone listening. Told her,I called the day b4 and spoke with a receptionist named Racheal/Raquel,she just kept talking over me then hung up the phone without answering questions. The person holding says well,let's go anyway, too late to change now..
There's no seating until ALL YOUR PARTY IS THERE,no exceptions.
Once we were all there,it was 30 minutes b4 we were seated, 15 minutes b4 our drink orders were taken,then only half the table got drinks,while another server was bringing alcoholic drinks on the table by the kids in which we didn't order. Another 15 minutes for the others to receive there drinks. We kept asking the server to start bringing the soup and salad to the table,while we discuss what other things to order..we had kids that had to go to bed for school tomorrow . While at the table there were bugs crawling around and ppl at the table killed the bugs. After a couple of minutes trying to get someone's attention, FINALLY..a woman comes and I discuss the situation with her..we show her the bugs and she gets an attitude when we ask her for new dishes...she pops off at the mouth about how we can leave and she's from Thailand and it's bugs there. What she didn't know was our table was full of Chefs,military and cooks...THAT WAS NO EXCUSE ( WE CALLED THE HEALTH DEPARTMENT FRIDAY...now we see why no one comes to this location yet go to the 1 on Sahara)..we discussed leaving yet knew we would have to wait again for another place when ppl from out of town,Henderson and straight from work was on our group..we tried to make this worst situation better. The best part of the experience was "KK"...He tried to do what he could with the little power he had.
They kept bringing us orders we didn't order..and when the check came ..it was 8 checks and no one could explain why we had 8 checks.
I'll Never come here..this place needs to be closed,until they get there shit together.
Having a Groupon that you can't explain for 8 checks,causing confusion and all you can do is blame it on the computer and not fix it. Made it seem like our party was ignorant when all we wanted was answers. Having bugs in your establishment and having an attitude when patrons point it out towards you..YOU KNOW DAMN WELL THATS A SNHD policy. ..tried to give half a star..yet "KK" deserves 6 stars,since he's the only Teppan cook there. Hope this place get its restaurant together,it may closing soon