My boyfriend, our 4 friends and I decided to spend our Halloween night at this haunted house. None of us have ever been here and WILL NEVER BE BACK. While walking through I began to feel that the characters were all a bit too touchy. We came to a room were a very skinny, bloody, sweaty guy pulled on my hair and started sniffing me i immediately screamed and jumped away when he used his prop weapon to spank my boyfriend and started calling him "bad boy" by now you can obviously tell we were very creeped out but honestly a little more accepting because of the fact that this is a haunted house. We then saw him AGAIN in a different room. Where he grabbed his prop stick and started gabbing it in my boyfriend's stomach. We looked at him seriously this time and told him to "STOP" we then entered a room that was spinning and colorful where the guy was AGAIN!! I was standing in between my boyfriend and the guy with 2 of our friend in front of us and two behind us when the guy screamed directly in my boyfriend's face. By this time my boyfriend had enough and screamed right back. The guy reached around me and grabbed for my boyfriend. He was pushing and punch trying to reach for my boyfriend, while in the process hit the back of my head. I finally got out of between them when the guy jump on my boyfriend. My boyfriend went to push him off with his hands completely open when the guy BIT my boyfriend's middle left finger!!! Our friends finally got ahold of the guy and pulled him off when he began to swing at my boyfriend and ended up straching him on his left cheek. I was so in shock and started shaking especially being in that spinning room i felt like i was going to pass out. I could not believe all of this just happened. We immediately rushed out looking for the managers and cops standing out front. Once we reached them they were SOO rude i could not believe it. They treated it like something they didn't want to deal with. I really could not believe this. They were debating on giving us a refund because we didn't even make it half way through the haunted house. They made us sit outside COLD for an hour and a half just to tell us that they couldn't find that guy or a guy matching his description so they think that it was a customer not a worker because their workers would "never do anything like that" we then gave our story to the police when they told us that they found the guy who had told them he had NO IDEA WHAT THEY WERE TALKING ABOUT AND HE DID NOTHING!!!!! Even while standing there with a bloody, bruised finger and a scratched face they don't feel the need to do anything major. We FINALLY ended up getting our money back and left. I am so upset and surprised that all of this has happened. I will NEVER be returning here. I am petrified.