Called about charges on my account that I did not authorize and after a long conversation with "Mike" where I was repeatedly told that I was wrong and he refused to do any thing but charge me additional fees, I was hung up on, Yes, hung up on. I did not swear, but did sound angry (and why shouldn't I be when they hand out my money and then want to charge me to correct it?!? )
I went to their Facebook page to express my disappointment, a post that was removed and then I was blocked so I could not repost, so that other unfortunate suckers will not see how truly terrible their customer service is and will continue to be treated like crap by this terrible institution. I have yet to be contacted by anyone about being hung up on, not even by email which I sent nearly 14 hours ago......
Well guess what scum bags - you cannot delete this. Enjoy your increasing number of complaints and decreasing amounts of money, you know, that stuff you need to stay in business...
sincerely, someone who is sick of your long branch lines, hidden fees, and constantly crashing web site.
Buh - there is one star because "no stars" is not an option.