Went into this store exhausted from not getting phone fixed at two other stores. After a bit of a wait Alejandro helped us. We explained to him the problem and he said that's it? We can get that taken care of no problem!! WHAATTTT!!! My hero!!!
I was off the grid for two days!!!! He had to reset it it it took only an hour. He said I might loose some stuff but I said at this point it's just a really expensive paper weight so go ahead plus it backed up the night before! all I had to do was set it up again no biggie. Thanks guys you saved the day!!!