I have been coming here since they opened, over 4 years now, and I've never been rude to, always got top notch service, been early AND late for my appointments and have NEVER been met with attitude. I've sent friends here and they ALL left 100% satisfied and happy. Those two 1-star ratings are a rare thing here. There must be a good reason why Emporium can have higher prices than every other nail salon on the SW side yet still remain open in this economy. All I can say is that Toby and his crew are a class act and deserve the business they get and those bashers must have either come with attitude or misinterpreted their entire experience. If you are seeking a**kissing, of course Emporium is not the place to go. They do honest good work