I can't speak for every Massage Envy, but my therapist at this particular location is named Kristi and she does an awesome job at finding the right spots on my shoulders and upper back and dig. She does a great job at breaking up the knots and helping to alleviate the pain from working at a desk, being in meetings all day, and doing homework all night! I feel so relaxed after my appointments with her and I've only had her massage me twice!
The customer service here is nice too. Of course these Massage Envy places are going to try and sell the membership to anyone that comes in for the intro offer. Duh! Let's be real here guys. If you come here, try Kristi! She's great!