Katie who owns the place is a true professional and so friendly. I only take my shoes here since I don't live near Tino's Shoe Repair on Ossington anymore. She is affordable and quick and very honest when it comes to what can be done to salvage your beloved boots. Not being a shoe person, I wear my shoes out until the end and thanks to her, I've been able to drag the end on as long as possible while the pair still looks new :p