Most people would've considered this a BAD experience, but I am going to give five stars to this location for their customer service. I walked in to place my to go order of two cheeseburgers and one order of fries, and waited for what I thought was a little too long. (I was mumbling to myself a little as I was tired and ready to go home). When the manager handed me the bag of food, she also handed me 2 complimentary coupons for 2 future combos and apologized for the delay. I was impressed. That's not all. I got all the way home, only to find that I had two grilled cheese sandwiches in my bag instead of cheeseburgers.
I called the store, and came back to make the exchange. The same manager, her name is 'Heaven', was clearly mortified of this second error, not to mention the people who got my cheeseburgers won't be happy either. By the time I got back to make the exchange, Heaven had refunded the entire amount back to my card, apologized, and thanked me for being so kind.
Did they make a couple of mistakes and give the drive thru people my order and vice-versa? Yes.
Did they do everything they could to make it right? Absolutely. I'll definitely be back. And besides, their food is delicious! Kudos to Heaven for making a potentially angry situation into a happy customer!