As far as customer service Marie was the absolute best! I did not mind paying a monthly insurance or buying a lock since I didn't bring a lock with me so it was convenient that they had locks there for me. Also the insurance part when I rent somewhere I always have to pay insurance. As far as the smell from the other commenters yes it does have a storage type smell but it is air controlled. and I realized not everyone is as clean, I did have to leave my sofa in the garage a couple days to let it air out. But all in all I am happy with how my stuff was not destroyed it was all in perfect condition.