I generally love these guys, but I scheduled a move of some things to storage and had to cancel the morning of the move (I work at a San Francisco General Hospital and got called in). I called at 6am, when my move was scheduled for 10am in Oakland. I understand same day cancellation isn't convenient, but to this day, I've never gotten a return call even though I called 3 additional times to apologize and reschedule the move. I waited 2 weeks and finally called another team. After 5 uneventful and professional moves with Strong Young Movers, I felt and feel really bad about having to cancel, but no acknowledgement of my calls, is extremely unprofessional.