Lord.Jesus. I will echo what people have been saying about this location for years - trash in the parking lot, broke-down building, at least 12 dead-eyed employees re-stocking and cleaning the store, 2 overwhelmed women working returns AND checkouts.
I received a $50 gift card for Toys R Us so I ordered crayons and coloring books online (don't judge me) and they arrived at my door in a shipping envelope with the crayon box open and broken crayons ruining everything in the bag. Shit. I go to the store and was second in line and the already frazzled woman quickly got my refund stuff done before the long line of after-Christmas returns started after me. Painless, right?
I wandered the store, since my refund was a merchandise credit, and it was just slightly cooler than the 7th circle of hell. Charlotte weather has been crazy, but I had boob sweat after about 3 minutes. You can't get in the mood to buy Legos with boob sweat. Picked up a few puzzles, passed no less than 10 employees who had the beaten down look of people who had survived a retail job selling toys at Christmas. Bless their souls. Waited in line for 15 minutes behind 3 people, while 1 lady was doing all of the returns and sales. I asked another employee if this was indeed the only line open, to which she replied yes. I said "I'm done", put my puzzles back and GTFO.
The store was well stocked enough for just about anything a kidlet would need. DVD's are about twice what you would pay at Target. Large selection of Legos. Many games. Bring your patience and a cold beverage.
This is why amazon is killing big box retailers... I get all of the toys I want and no boob sweat.