I never received the renewal for my visitor's pass for a property I own as an investment. I called the office for advice. They told me even though I had the expired permit, I had to bring utility bills and proof of ownership, just like getting a permit for the first time. I arrived at 3:30 and there was a long line. My first words were an "I'm sorry for coming so late in the day", because I was. The woman reviewed my utility bills and it took a while for her to understand why there were two addresses on the bill (a service address, a billing address). She said "I'm glad you came down so I can annotate this in your record." Gave her the $ she printed the receipt filled out the permit put everything folded up together and handed it over to me.
I left the office thinking this had gone way too smoothly. Of course, I was right. They issued me a visitor's permit for THE WRONG PROPERTY.
So back I went today. This time, I circled the property address on the bills. I brought the old permit that expired. I redacted any reference to the billing address. I re-presented everything to the same woman.
Now it's "You have 2 visitor's permits for 2 different areas. You can't do that." I explained I live in property A and rent out property B. We went back and forth for a few minutes. I finally put up against the glass the two visitor's passes their office issued for the two different properties.
The woman asked me for a dollar, she filled out the correct permit, and gave me back all of my paperwork, the new permit, and a receipt.
As an aside, when I initially called, the woman told me unequivocally I needed to also produce photo ID--it was required, she said. No one ever asked me for ID.
There is no reason getting a parking permit should be such a Herculean task. I am sure I am not the only person in all of Pittsburgh that owns 2 properties. There is no reason for the inconsistencies of policy, of ineptitude, of having to go to an office multiple times to receive the correct information.